IT Technician

Category: On site

Type: Full time

Location: Mauritus

Job Description:


  • Good technical understanding of Network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Support for in-house business applications, cloud, and network infrastructure.
  • Proficiency in Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Office365, Intune.
  • Experience with virtualization technologies: VMware, Citrix, and Microsoft Hyper-V.
  • Remote access solution support: VPN, Terminal Services, and Citrix.
  • Remote monitoring and management of system alerts and notifications.
  • Conducting system assessments, security audits, antivirus audits, and new client consultations.
  • Setting up and maintaining monitoring systems, like PRTG, for customer services.
  • Collaborating with the Sales Team to engineer projects, identify new products and solutions, and research solutions for existing clients.
  • Documenting and maintaining records of all computer systems, IP addresses, configuration summaries, and tracking alterations.
  • Communicating with customers about best practices and securing systems from viruses, malware, and ransomware.
  • Providing guidance and coaching to other engineers.
  • Collaborating with the Department Manager to maintain a positive work environment and resolve conflicts within the system team.
  • Knowledge of backup technologies: Veeam, Nutanix, Commvault.



  • Minimum of 5 years of experience.
  • Certifications in Microsoft and VMware.

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