IT Technician

Responsibilities: 

• Good technical understanding of Network level: WAN and LAN connectivity, routers, firewalls, and security.
• Support for in-house business applications, cloud, and network infrastructure.
• Proficiency in Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Office365, Intune.
• Experience with virtualization technologies: VMware, Citrix, and Microsoft Hyper-V.
• Remote access solution support: VPN, Terminal Services, and Citrix.
• Remote monitoring and management of system alerts and notifications.
• Conducting system assessments, security audits, antivirus audits, and new client consultations.
• Setting up and maintaining monitoring systems, like PRTG, for customer services.
• Collaborating with the Sales Team to engineer projects, identify new products and solutions, and research solutions for existing clients.
• Documenting and maintaining records of all computer systems, IP addresses, configuration summaries, and tracking alterations.
• Communicating with customers about best practices and securing systems from viruses, malware, and ransomware.
• Providing guidance and coaching to other engineers.
• Collaborating with the Department Manager to maintain a positive work environment and resolve conflicts within the system team.
• Knowledge of backup technologies: Veeam, Nutanix, Commvault.

Qualifications:

• Minimum of 5 years of experience.
• Certifications in Microsoft and VMware.