Terms And Conditions

1. Introduction

Cybernaptics Ltd is committed to protecting the privacy of the personal information we collect.

Our Privacy Policy describes how we manage personal information, including the kinds of personal information we collect, the purposes for which we collect personal information, and how we hold, use and disclose personal information. By using our products and services or by providing your personal information to us you agree to the terms of this Privacy Policy.

We may make changes to this Privacy Policy from time to time to consider changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this Privacy Policy will always be available on our website (www.cybernaptics.mu). The updated version will apply from the date stated at the end of the Privacy Policy.

We will not reduce your rights under our Privacy Policy without your explicit consent. If the changes are significant, we will provide a more prominent notice of the change and, where possible, we will send our customers and business partners an email notification of the changes.

We encourage you to check our website from time to time to ensure that you are aware of our current Privacy Policy.

2. What personal information do we collect?

a) The types of personal information we collect will depend on the circumstances in which the information is collected. However, the types of personal information we collect and hold about you may include:
– identifying information, such as your name
– contact information, such as your email address and telephone/mobile number;
– your organisation and position, where your organisation has business dealing with us;
– information about your occupation and employer organisation;
– details of any products or services we provide to your organisation;
– information about how you use the products or services we provide to you;
– records of our communications with you, such as telephone, email, SMS, online and in-person communications;
– other information that you provide us during business; and
– other information that can identify you.

b) You are always welcome to provide us with comments, queries and feedback in relation to our products and services.

c) If you participate in a survey or competition, or respond to a feedback request, we will collect the information that you provide in doing so, and associated information such as when and how you submitted the response.

d) We collect information about people who are our clients, suppliers and business partners. The information we collect is what we need to conduct business with that individual or party.

e) Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites. The privacy practices applicable to those other websites may differ substantially from ours, so we advise you to read the privacy policy of those other websites before using them.

f) Our websites may use third party services, such as Google services (e.g. Google Analytics).

For more about how Google collects and processes data, please see Google’s Privacy Policy, Google Terms of Service and their information on how Google uses your data.

3. How do we collect personal information?

a) We may collect personal information about you in the following ways:
– when you order products or services from us;
– when you visit our sites or offices;
– when we visit your sites or offices;
– when you submit a query or request to us by email or by filling the contact us form on our website (www.cybernaptics.mu)
– when you respond to a survey that we run or fill in forms on our website;
– by monitoring your use of our products and services
– from online sources (including social media platforms and providers (e.g. LinkedIn, Facebook…)
– when you apply for a job with us; or
– other lawful means.

b) From time to time, we may use third-party mailing services to send promotional emails.


c) We may also collect personal information about you and your use of our website, products and services using cookies. We use cookies to learn about your preferences of our products and services on our website so that we can provide you with a more effective service (which may include customising parts of our website based on your preferences and past activities on that website).

d) Cookies are small, usually randomly encoded, text files that help your browser navigate through a website and provide you with tailored information. For more information, see: http://www.allaboutcookies.org/

e) Each cookie expires after a certain period of time depending on its purpose or they can be stored for longer. We use session based or temporary cookies that are stored and used during your browsing session, use of our website and use of our services. These cookies are usually deleted automatically from your device when you log out of your account, close your browser or within a reasonable time after your use of our website. Permanent or stored cookies are stored on your device in between your use of our website which allows your preferences or actions to be remembered. When using our website, we also allow the use of some third party cookies which are set by a domain other than our website (for example, Google may set a cookie on your browser).

f) Modern internet browsers have a facility that will allow you to disable cookies altogether and you can refer to your browser’s help menu to find out how to do this. While you will still be able to browse our website with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly, and our ability to deliver our service to you may be limited. It also may degrade the user experience.

4. How do we use personal information?

a) We use personal information that we collect about you to:
– verify your identity when you are dealing with us;
– maintain our relationship with you;
– enable us to provide you or your organization with our products and services;
– answer your queries and requests;
– comply with our legal and regulatory obligations;
– carry out market analysis and research;
– monitor use of our products and services;
– assess, operate, maintain, upgrade and improve our products and services;
– provide better products, services and information to our customers and to the community;
– manage and resolve any legal or commercial complaints or issues (including debt recovery);
– carry out planning and forecasting activities and other internal business processes;
– keep you informed about our activities and notify you of changes to our products or services;
– make special offers related to our products or services that we think may be of interest to you; and
– use as otherwise required or authorised by law.

b) We may also use your personal information for any other purpose as authorised by you. Direct marketing and research

c) We may use and disclose your personal information for marketing purposes (but we will not sell your personal information to any third party). We may contact you about our products and services (including our website), the products and services of other people, or related special offers from our business partners, that we think may be of interest to you. This information may be sent to you by email, SMS or by other means.

d) We may use and disclose your personal information to carry out consumer and market research, compile demographics and perform other research and analysis so that we can develop and implement initiatives to improve our services, improve the design, construction and operation of our products and identify people likely to be interested in our products and services.

e) You can opt-out of receiving marketing communications from us at any time by following the ‘unsubscribe’ link in the communication or contacting us using the contact details below.

Unsubscribing from promotional communications will not stop service-related communications from us, such as administrative alerts in relation to your account.

5. Who do we disclose personal information to?

We may disclose your personal information to:

– your representatives, advisers and others you have authorised to interact with us on your behalf;

– our employees and third parties including business partners, consultants, contractors, suppliers, service providers, professional advisers and agents who need the information to assist us with conducting our business activities;

– government agencies or authorities, regulators, law enforcement agencies and other parties where authorised by law who ask us to disclose that information and to which we are legally required to disclose your personal information;
– parties identified at the time of collecting your personal information or as otherwise authorised by you.

6. How do we maintain and secure your personal information?

a) We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to- date. These steps include promptly updating personal information when we are advised that personal information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information.

b) We generally store the personal information that we collect in electronic databases. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time. These measures include:
– restricting access to our databases, and physical security such as security procedures for
access to our business premises; and technological security procedures including password protection, network firewalls, encryption, intrusion detection and site monitoring where practicable to do so.

c) We also take steps to monitor access to and modification of your information by our employees and contractors and ensure that our employees and contractors are aware of and properly trained in their obligations for managing your privacy.

7. How long do we store your personal information?

d) Personal information is only retained for as long as it is needed for the purpose for which it was collected or as required by law. Within a reasonable time after the expiry of this period, we will take reasonable steps to de-identify or destroy the personal information which is in
our possession or control.
Your rights

8. How can you access, restrict use, correct and transfer your personal information?

a) You have a right to:
– request a copy of your personal information,
– ask us to restrict the use of your personal information; or
– correct or rectify any personal information that is out-of- date, incorrect, incomplete or misleading.

Such requests should be submitted to us in writing using the contact details below. We may ask you to verify your identity before providing you with or correcting such information.

We will action your request within a reasonable time frame and provide one copy of your personal information free of charge. If your request is for additional copies or your request is manifestly unfounded, excessive or repetitive, we may refuse your request or charge a reasonable fee. If we refuse a request or charge a reasonable fee, we will advise you of the reasons for our refusal or any fees within a reasonable time frame.

b) There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy, rights or freedoms of others, or result in a breach of confidentiality or applicable laws. In these cases we will let you know why we cannot comply with your request.

9. How can you erase your personal information?

a) You have a right to request the erasure or destruction of your personal information when it is no longer necessary for the purpose for which it was originally collected, it is not being used for the purposes for which it was collected, or you wish to withdraw your consent for certain processing.

b) There may be cases where we are unable to comply with your request such as where we
need to continue processing your personal information in order to comply with applicable laws. Such requests should be submitted in writing using the contact details below. We may ask you to verify your identity before complying with your request.

10. Complaints

a) If you have a concern about your privacy or how we have handled your personal information, or you have a query on how your personal information is collected, please contact our office using the contact details below.

b) If you wish to make a complaint about the way we have handled your personal information including if you think we have breached the law, you should forward a written complaint to our office using the contact details below. In the complaint, please include your contact details (such as email address, name, address and telephone number) and clearly describe
the complaint.

c) We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may contact us to discuss your concerns. You may also contact the relevant privacy or data protection regulator.

Contact us

If you require further information about this Privacy Policy or Cybernaptics’ management of your personal information, please contact us using the following contact details: