PLEASE READ THESE TERMS CAREFULLY
1.1 These terms and conditions apply to the limited warranty (“Limited Warranty”) for the product purchased (“the Product”) as indicated on the invoice.
1.2 The Limited Warranty services are provided by Cybernaptics Limited, situated at Freeport, Zone 5, Mer Rouge, Mauritius.
1.3 “Service Centre” refers to Cybernaptics technical staff or its authorized service partners.
1.4 “Back-to-Bench” means that warranty inspection, diagnosis, repair or replacement shall be carried out at the offices or designated service workshop of Cybernaptics Limited. The Customer shall, at its own cost and risk, deliver the faulty Product to, and collect the Product from, the relevant Cybernaptics Limited location. Back-to-Bench service does not include on-site attendance, collection, pickup, delivery or transport unless expressly agreed otherwise in writing.
1.5 The effective date of the Limited Warranty shall be the invoice date unless otherwise specified in a commercial agreement or service contract.
Part I – Limited Warranty
2.1 The Limited Warranty shall remain valid for the period specified on the invoice, calculated from the effective date. Notwithstanding any general warranty period stated for a laptop, the battery shall be covered only for the warranty period provided by the applicable manufacturer, which may be six (6) months or twelve (12) months, as specified in the manufacturer’s warranty terms. For the avoidance of doubt, where a laptop is supplied with a three (3)-year warranty, such three (3)-year warranty expressly excludes the battery unless otherwise confirmed by Cybernaptics Limited in writing.
2.2 The Limited Warranty is non-transferable and applies only to the original purchaser.
2.3 Any warranty claim must be supported by a valid invoice including customer name, purchase date, model number, and serial number (where applicable).
2.4 The Limited Warranty covers defects in materials and, where applicable, workmanship (if installation was carried out by the Service Centre), under normal use and operating conditions.
2.5 The customer must provide the Service Centre with full and unhindered access to the Product for inspection and servicing.
2.6 Data Responsibility
The Service Centre shall not be responsible for any loss, corruption, or disclosure of data stored on the Product during inspection, repair, or replacement. The Customer is solely responsible for backing up all data prior to submitting the Product for service.
3.1 Defective Products or parts covered under the Limited Warranty will be repaired or replaced, at the sole discretion of the Service Centre, in accordance with manufacturer procedures.
3.2 Replacement may be made using new, equivalent, or refurbished parts or products.
3.3 Replacement of the entire Product will only be considered if deemed beyond repair by the Service Centre.
3.4 The Service Centre reserves the right to replace the Product with a similar or equivalent model. Customer-requested replacements will not be considered.
3.5 Any replaced Product or parts shall become the property of the Service Centre.
3.6 Repairs or replacements do not extend or renew the original warranty period.
4.1 All decisions made by the Service Centre regarding warranty claims shall be final and binding.
4.2 The Limited Warranty represents the sole liability of the Service Centre and is limited to the purchase price of the Product.
4.3 The Service Centre shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue, profits, or replacement costs.
4.4 Repair timelines are indicative only and do not constitute a binding obligation.
5.1 If the Service Centre determines that the issue is not covered under the Limited Warranty, the customer will be informed and any repair will be chargeable upon approval.
5.2 All warranty repairs shall be provided on a Back-to-Bench basis, as defined in Clause 1.4. The Customer shall, at its own cost and risk, return the faulty Product to the offices of Cybernaptics Limited for inspection, diagnosis, repair or replacement, as applicable. Where the Customer requests collection or pickup of the Product, a transport or pickup fee shall apply and shall be borne by the Customer. For Customers covered by a valid service level agreement (SLA), an alternative commercial arrangement may be agreed in writing, subject to the prior approval of the Head of Sales. In the absence of such written approval, or where the Customer is not covered by an SLA, the applicable transport or pickup fee shall remain payable by the Customer.
Part II – Warranty Exclusions
The Limited Warranty does not cover:
6.1 Damage resulting from:
Abuse, misuse, tampering, modification, or unauthorized repairs
Improper storage or environmental exposure (moisture, heat, dust, etc.)
Fire, flood, lightning, or other force majeure events
Lack of regular maintenance
Accidental damage (drops, spills, insects, vermin, etc.)
6.2 Use of non-approved parts, accessories, or consumables. The warranty may be voided in such cases.
6.3 Electrical issues (including cables, plugs, and wiring).
6.4 Products with removed, altered, or defaced serial numbers.
6.5 Normal wear and tear (including scratches and cosmetic damage).
6.6 Routine maintenance, calibration, or servicing unless contracted.
6.7 Transport-related risks or damages.
6.8 Software & Cyber Risks
The Limited Warranty does not cover any issues related to software, including but not limited to operating system errors, software malfunctions, configuration issues, or damage caused by viruses, malware, or unauthorized software installations.
7.1 Consumables and supplies, including but not limited to ribbons, labels, printheads and similar items, are not covered under this Limited Warranty unless expressly stated otherwise in writing. Batteries are subject exclusively to the warranty period and conditions prescribed by the applicable manufacturer, which may be six (6) months or twelve (12) months. Upon expiry of the applicable manufacturer’s battery warranty period, any repair or replacement of the battery shall be chargeable to the Customer.
Part III – General
8.1 Nothing in these terms shall be construed as an insurance policy between the Service Centre and the Customer.
8.2 These terms and conditions shall be governed and interpreted in accordance with the laws of Mauritius.
8.3 Usage Conditions
Unless otherwise expressly agreed in writing, this Limited Warranty is intended for standard business use only. The Service Centre reserves the right to review and adjust warranty terms or decline coverage where the Product is used in high-intensity, mission-critical, or abnormal operating environments.
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